Our Policies

Arrival & Departure

• Check-In: 4:00 PM 
  Checking in early without permission from the front desk will result in additional fees.
• Check-In Procedures:
• Each guest can expect a text or email around 5pm the night before their arrival with your check-in information. If you do not receive your check-in information, please reach out to our front desk. Due to our facility having limited cell and internet reception, make sure to take a screenshot or print out your instructions.
• Check-Out: 11:00 AM
  Check-out is at 11:00 AM, we are asking our guest to let us know when they check out. Failure to vacate the accommodation(s) after the check-out time will result in additional fees.

Phone, Internet, & TV Coverage

The Freestone Inn is known for its isolated location at the base of the North Cascade Mountain range and surrounding forest. When you come and visit, please be aware that we cannot guarantee instant or fast connectivity to technology.

• Internet
  The Freestone Inn has sporadic open network Wi-Fi. It is not made to stream content. If you need to work while you are visiting us and want high speed internet, go to DropZone in Winthrop WA. They are located on the main Street of Winthrop 15 miles from the Freestone Inn. They have both private and community spaces to work in. Day passes are available.
• Television
  Each accommodation does include at least one television. We do subscribe to DirecTv. Due to our location not all channels are available. We have a large library of DVD’s to choose from in our Lodge in the Suite Wing sitting room.
• Phones
  All accommodations, except for Cabins 1, 9 & 14, have a hardline phone for our guests to use. Cell phone coverage is sporadic.

Accommodations Guarantee

If there is a particular accommodation you would like to stay in, please communicate this when you are making a reservation. We will try to honor our guests request, but the Freestone Inn has the right to move your reservation(s) to a comparable accommodation(s) if needed.

Cancellation Policy

30 Day Cancellation Policy 

To cancel a reservation with no fees, it must be done so 31 days prior to check in date. 

Non-Holiday Reservations: 

If a reservation is cancelled within the 30-day policy window, but is not taking place during an observed holiday, the first night only will be charged to the card on file. 

Holiday Reservations:

If a reservation is cancelled within the 30-day policy window and is taking place during an observed holiday, the entire reservation will be charged to the card on file. 

Fire Season
Wildfire is part of the ecosystem of the Methow Valley. Fire Season is typically mid-July through early October. Smokey air and the potential for road closures can be expected. Booking a reservation during the fire season comes with risk. The Freestone Inn will follow normal cancellation policy unless an extreme situation arises.

Winter Season

Snow is a part of our environment, typically from November to April every year. On average we receive 155 inches of snowfall a year and frequently this effects the pass conditions. If guests are booking during this time, it should be understood they are doing so at their own risk. Our only exception to our normal cancellation policies during winter is if all passes are closed, at which time we will waive our policy. If one or more passes are open the cancellation policy is still valid.

Prepare for winter driving: http://wsdot.com/travel/real-time/mountainpasses/winterdrivingtips

        Check forecast: nwac.us/

        North Cascades National Park: www.nps.gov/noca/index.htm

        @WSDOT_East: http//twitter.com/WSDOT_East

Excessive Cleaning

Housekeeping is provided at the end of the rental period. Guest must leave the premises in good condition. Excessive cleaning charges will be billed at the rate of $75 per hour per employee if required.

Guests are responsible for any and all damage your party may cause during your stay. If damage is found, guests are responsible to pay the full cost of replacement or repair of damaged items. Front Desk staff appreciate being informed of any accidents or breakage that occur during your stay.

Pets

The Early Winter Cabins are pet friendly, allowing our guests to vacation with the whole family.

We do require all guests bringing pets to follow our Pet Policy guidelines so that all of our guests have the most enjoyable vacation:

• Pets are permitted only in Cabins for a one-time per stay per cabin fee of $50 plus tax.
• Pets are not to be left unattended in the Cabins at any time unless they are left in a crate.
• Pets are not allowed in our Lodge or Suites, but you are welcome to have your pet on our Sandy Butte Bistro’s patio.
• Pets are not allowed in the pool or hot tub areas.
• Wilson Ranch HOA regulations require pets must be leashed at all times when outside.
• Please pick up pet waste, and do not allow pets to chase wildlife

Pet Damage Fee
Should your furry friend shed a great deal or have a potty incident in the cabin, an additional fee may be charged to the credit card on file in the amount of $25-250.

Should your pet cause property or item damage, an incidental fee will be charged at market value for replacement/repair, to your credit card on file.

Guest Policies

Guest Conduct
The Freestone Inn reserves the right to refuse service to guests for unruly or disorderly conduct. Guests will remain liable for all services rendered and any applicable fees. Penalties for misconduct could result in being banned from the premise. 

Lost & Found
Belongings lost or left behind will be kept for one month, after which they will be donated. Guests will be responsible for the cost of returning their items.

Gift Certificates & Cards Policy

Gift Certificates
Gift Certificates purchased online must be presented at check-in and can only be used for lodging or purchases at the Freestone Inn. Any remaining amount of money on the gift certificate can be used at a later date. Gift certificates in Washington State do not expire. Gift certificates cannot be redeemed for cash.

Gift Cards
Gift cards purchased at the Freestone Inn must be presented at check-in and can be used for lodging and purchases at the Freestone Inn. Any remaining amount of money on the gift card can be used at a later date. Gift cards cannot be redeemed for cash.

Heli Ski Policy

We appreciate North Cascade Heli Ski customers staying with us. There are times when weather and safety can affect ski runs for the day with Heli Ski. Cancellation of Heli Ski does not create an exception to the Freestone Inn’s cancellation policy without penalty.