Policies

Policy Menu

Arrival & Departure 

  • Check-In: 4:00 PM 
    As a small lodging establishment, the Freestone Inn has limited Front Desk hours. If you are arriving outside of Front Desk hours, please contact us in advance. Checking in early without permission from the front desk will result in additional fees.

  • Check- Out: 11:00 AM
    Check-out is at 11:00 AM. Failure to vacate the accommodation(s) after the check-out time will result in additional fees.

>>BACK TO TOP

Accommodations Guarantee

If there is a particular accommodation you would like to stay in, please communicate this when a making a reservation. We will try to honor our guest request but the Freestone Inn as the right to move your reservations to a comparable reservation if needed.

>>BACK TO TOP

Cancellation Policies

7 Day Cancellation Policy*: 
During non-observed holidays, to cancel a reservation with no additional fees it must be done so 7 days prior to check in date. If a reservation is cancelled within the 7-day policy window the first day’s accommodations will be charged to the card on file.

*Effective until March 31, 2022

14 Day Cancellation Policy*: 
During non-observed holidays, to cancel a reservation with no additional fees it must be done so 14 days prior to check in date. If a reservation is cancelled within the 14-day policy window the first day’s accommodations will be charged to the card on file.

* Effective April 1st, 2022

30 Day Cancellation Policy 
During the Freestone Inn’s observed holidays, to cancel a reservation with no fees, it must be done so 30 days prior to check in date. If a reservation is cancelled within the 30-day policy window the entire reservation will be charged to the card on file. 

Fire Season
Wildfire is part of the ecosystem of the Methow Valley. Fire Season is typically mid-July through early September. During peak Summer, high fire danger, smoky air and potential road closures should be expected. If you book during this time, you are doing so at your own risk.  The Freestone Inn will follow normal cancellation policy unless extreme situation arises.

Winter Season
Snow is a part of our environment typically November through April every year. On average we receive 155 inches of snowfall a year and frequently this effects the pass conditions. If guests are booking during this time, it should be understood they are doing so at their own risk. Our only exception to our normal cancellations policy’s during winter is if all passes are closed or only one remains open we will waive our policy. If two or more passes are open the cancellation policy is still valid.

Prepare for winter driving:

Observed Holidays

Holiday
Date
Date
MLK
1/14/2022 – 1/ 17, 2022
1/13/2023 – 1/16/2023
Presidents Day
2/18/2022 – 2/21/2022
2/17/2023 – 2/20/2023
Memorial Day
5/27/2-22 – 5/30/2022
5/26/2023 – 5/28/2023
Independence Day
7/1/2022 – 7/4/2022
7/3/2023 – 7/5/2023
Labor Day
9/2/2022 – 9/5/2022
9/1/2023 – 9/5/2023
Thanksgiving
11/24/2022 – 11/27/2022
11/23/2023- 11/27/2023
Winter Holiday
12/17/2022 – 1/3/2023
12/15/2023 – 1/2/2024

Accommodation Guarantee

If there is a particular accommodation you would like to stay in, please communicate this when a making a reservation. We will try to honor our guest request but the Freestone Inn as the right to move your reservations to a comparable reservation if needed.

>>BACK TO TOP

Excessive Cleaning

Housekeeping is provided at the end of the rental period. However, except for normal use and maintenance, you must leave the premises in good condition. Excessive cleaning charges will be billed at the rate of $75 per hour if required.

Guests are responsible for any and all damage your party may cause during your stay. If damage is found guests are responsible to pay the full cost of replacement or repair of damaged items. We appreciate being informed of any accidents or breakage that occur during your stay.

>>BACK TO TOP

Pets

Pets are permitted only in Cabins for a one-time per stay per cabin fee of $45 plus tax. Pets are not to be left unattended if crated. Pets are not allowed in our Lodge or Suites. Pets are not allowed in the pool or hot tub areas. Wilson Ranch regulations require pets must be leashed at all times when outside. Please pick up pet waste, and do not allow pets to chase wildlife. 

Pet Damage Fee
Should your furry friend shed a great deal or have a potty incident in the room, an additional fee may be charged to the credit card on file in the amount of $25-250.

Should your pet cause property or item damage, an incidental fee will be charged at market value to your credit card on file

>>BACK TO TOP

Covid Travel

We request that guest wear their masks in general gathering spaces (hallways, front desk are & restaurants). 

Guest with full knowledge of the risks involved of traveling and staying with the Freestone Inn,  hereby release, waive, and discharge, the Freestone Inn and its employees from any and all liabilities, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, injury, or death that may be sustained to me or members of my party related to COVID-19 while I am a guest at the Freestone Inn.

We highly recommend that guest worried about traveling due to Covid-19 or other health conditions purchase “Worry Free Travel” insurance when making a reservation. 

>>BACK TO TOP

Smoking

All units at the Freestone Inn at Wilson Ranch are designated as non-smoking units. Smoking and vaping of any kind is not permitted inside our accommodations or on any of our decks and balconies. Failure to comply will result in additional fees. Per Washington state law, all public areas are non-smoking and any smoking outside of the Lodge, Jack’s Hut, pool, and hot tub must take place a minimum of 25 feet from any entrance. Please take care to properly extinguish cigarettes in the receptacles provided. If found not abiding by policy, there will be a $500 cleaning fee for smoke damage. 

>>BACK TO TOP

Guest Policies

Guest Conduct
The Freestone Inn reserves the right to refuse service to guests for unruly or disorderly conduct. Guests will remain liable for all services rendered and any applicable fees. Penalties for misconduct could result in being banned for premise. 

Lost & Found
Belongings lost or left behind will be kept for one month, after which they will be donated. Guests will be responsible for the cost of returning their items.

>>BACK TO TOP

Gift Certs & Cards Policy

Gift Certificates
Gift Certificates purchased online must be presented at check-in and can only be used for lodging. Any remaining amount on gift certificates can be used at a later date. Gift certificates cannot be redeemed for cash.

Gift Cards
Gift cards purchased at the Freestone Inn must be presented at check-in and can be used for lodging, at Jack’s Hut, and in the Sandy Butte Bistro & Bar. Any remaining amount on gift cards can be used at a later date. Gift cards cannot be redeemed for cash.

>>BACK TO TOP

Heli Ski Policy

While we appreciate North Cascade Heli Ski customers staying with us and we understand that sometimes weather and safety can affect ski runs for the day, this is not an exception to cancel a reservation with no penalty. 

>>BACK TO TOP