The Freestone Inn is known for its isolation located at the base of the North Cascade Mountain range and surrounding forest. When you come and visit, please be aware that we cannot guarantee instant or fast connectivity to technology.
If there is a particular accommodation you would like to stay in, please communicate this when you are making a reservation. We will try to honor our guests request, but the Freestone Inn has the right to move your reservation(s) to a comparable accommodation(s) if needed.
30 Day Cancellation Policy
If you are wanting to cancel your reservation, this must be done before the 30 days prior to your arrival date. If your reservation is cancelled within 30 days of your arrival, your entire stay will be charged to the card on file.
Wildfire is part of the ecosystem of the Methow Valley. Fire Season is typically mid-July through early October. Smokey air and the potential for road closures can be expected. Booking a reservation during the fire season comes with risk. The Freestone Inn will follow normal cancellation policy unless extreme situation arises.
Snow is a part of our environment typically November through April every year. On average we receive 155 inches of snowfall a year and frequently this effects the pass conditions. If guests are booking during this time, it should be understood they are doing so at their own risk. Our only exception to our normal cancellations policy’s during winter is if all passes are closed, we will waive our policy. If one or more passes are open the cancellation policy is still valid.
Prepare for winter driving: http://wsdot.com/travel/real-time/mountainpasses/winterdrivingtips
Check forecast: nwac.us/
North Cascades National Park: www.nps.gov/noca/index.htm
Housekeeping is provided at the end of the rental period. Guest must leave the premises in good condition. Excessive cleaning charges will be billed at the rate of $75 per hour per employee if required.
Guests are responsible for any and all damage your party may cause during your stay. If damage is found, guests are responsible to pay the full cost of replacement or repair of damaged items. Front Desk staff appreciate being informed of any accidents or breakage that occur during your stay.
Pets are permitted only in Cabins. Guest will be charged a one-time fee of $50 plus tax, per stay, per cabin. Pets are not to be left unattended unless crated in the cabin. Pets are not allowed in the lodge, inn rooms, suites, hot tub area, dining facilities or on the pool deck. Wilson Ranch regulations require pets must be leashed at all times when outside. Please pick up pet waste, and do not allow pets to chase wildlife.
Pet Damage Fee
Should your furry friend shed a great deal or have a potty incident in the cabin, an additional fee may be charged to the credit card on file in the amount of $25-250.
Should your pet cause property or item damage, an incidental fee will be charged at market value for replacement/repair, to your credit card on file.
The Freestone Inn reserves the right to refuse service to guests for unruly or disorderly conduct. Guests will remain liable for all services rendered and any applicable fees. Penalties for misconduct could result in being banned from premise.
Lost & Found
Belongings lost or left behind will be kept for one month, after which they will be donated. Guests will be responsible for the cost of returning their items.
Gift Certificates purchased online must be presented at check-in and can only be used for lodging or purchases at the Freestone Inn. Any remaining amount of money on the gift certificate can be used at a later date. Gift certificates in Washington State do not expire. Gift certificates cannot be redeemed for cash.
Gift cards purchased at the Freestone Inn must be presented at check-in and can be used for lodging and purchases at the Freestone Inn. Any remaining amount of money on the gift card can be used at a later date. Gift cards cannot be redeemed for cash.
We appreciate North Cascade Heli Ski customers staying with us. There are times when weather and safety can affect ski runs for the day with Heli Ski. Cancellation of Heli Ski does not create an exception to the Freestone Inn’s cancellation policy without penalty.